Terms & Conditions

PRIVACY POLICY

London Tea Co (“we”) are committed to protecting and respecting your privacy. This policy is based on GDPR requirements and sets out how we will treat your personal information, and who it will be shared with. Please read the following carefully.

Any changes we may make to our privacy policy in the future will be posted on our website. You should therefore review this policy on a regular basis to ensure that you are aware of the up to date version from time to time. Where we consider appropriate, we will also notify you by e-mail.

WHOSE INFORMATION DO WE PROCESS?

We will collect personal data and process it as stated in this privacy policy about our:

Customers;
Suppliers and service providers;
Employees and prospective employees;
Individuals making enquiries;
Consultants and other professional experts.

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

Personal information about you/your company employees submitted to us will be collected and processed as specified in this privacy policy:

Information that you submit through placing orders and making requests (name, job title, phone number, email);
any correspondence you send to us or communications you have with us (e.g. contacting our customer service team, copying us to your correspondence);
details of your visits to our site/premises and the resources that you access (which include the data you provide us with filling out visitor/contractor screening form);
details of transactions you carry out or orders you place.

We are aware that your information may be confidential, and we will protect the confidentiality of your information in accordance with our normal procedures and legal requirements, using secure and advanced software and hardware technology developed to comply with GDPR requirements.

HOW WILL WE USE YOUR INFORMATION?

We use your information in the following ways:

to administer any order you have placed with us;
for our internal purposes, such as research and analysis, fraud detection, quality control, and system administration, so that we can provide you with enhanced services;
to send you general (non-marketing) commercial communications;
to provide you with information, products or services that you request from us, or which we feel may interest you (provided of course that you agree);
to carry out our obligations arising from any contracts with you and for billing and delivery purposes;
for complaint handling purposes.

If you provide us with information about anyone else, you confirm that they have consented to us using their information for the purposes described in this policy.

We only keep your information for as long as is necessary.

WHERE DO WE TRANSFER YOUR INFORMATION TO?

We will not transfer your information to, or store it, outside the European Economic Area. However, we cannot be in charge of what network of servers and where those serves might be located when your data travels through digitally.

WHO DO WE DISCLOSE YOUR INFORMATION TO?

We may share your information with any companies in our group, any of our employees, officers, suppliers or subcontractors so far reasonably necessary for the purposes set out below:

if we sell or buy any business or assets, (as we may share your data with the prospective seller or buyer);
if we or substantially all of our company assets are acquired by another party, in which case your information will be one of the transferred assets;
if we have to share your information to comply with legal or regulatory requirements, or to protect our rights, property or our customers etc. This may involve exchanging information with other companies, law authorities, and organisations for the purposes of fraud protection and credit risk reduction.

We may also share your information with selected third parties for the purposes of delivery, customer support and storage services.

HOW DO WE USE COOKIES?

Cookies help us provide you with a better website. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Our cookies are for Site Management only, never permanent, and do not store any personal information about you. You can choose to turn off our cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

HOW DO WE KEEP YOUR INFORMATION SECURE?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed and is stored only on secure and password & firewall protected servers, and secure access-controlled premises. All our employees who are processing your information follow our strict internal Data Protection Policy.

Unfortunately, data transmission over the internet is not completely secure. Although we will apply our normal procedures and comply with legal requirements to protect your information, we cannot guarantee the security of data sent over the internet, and any transmission is at your own risk.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, by posting a new version on our website, so please review it occasionally to ensure you are happy with any changes. Changes and clarifications will take effect immediately upon their posting on the site.

YOUR RIGHTS

You have the right to access your information and should direct any request for your information by sending us a written request at gdpr@infusiongb.com

You have the right to rectify your information by sending us a written request using the contact details above.

You have the right to ask us not to process your information (although this might mean that we will not be able to fulfil our contractual obligations i.e. execute your order, or purchase from you.) We do not store or process any of your information for marketing purposes, if we wish to do so in the future we will ask for your consent and you will have the right to refuse.

If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office.